Westlink Commercial Cleaners Privacy Policy

This Privacy Policy sets out the privacy practices of Westlink Commercial Cleaners and its related operational teams, service departments, internal staff, authorised cleaning personnel, and approved third-party service providers (together referred to as we, us, Westlink). Westlink Commercial Cleaners operates as a professional commercial cleaning company and provides cleaning services to customers through our employees, administrative staff, subcontracted cleaners, and authorised service partners. This Privacy Policy explains in detail the way we collect, store, use, disclose and protect information about you.

We are bound by the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles (APPs) contained within the Act. We understand that privacy is important to you, particularly concerning how your Personal Information is collected, used, and disclosed, and we are fully committed to respecting and protecting that information at all times.

For clarity, this Privacy Policy applies to Personal Information collected by Westlink Commercial Cleaners through our website and its associated subdomains, online enquiry forms, booking systems, mobile and digital applications, marketing subscription forms, customer service communication channels, and when you contact our office to request a quote or service. This Policy also applies to Personal Information used by Westlink Commercial Cleaners in relation to the following categories of individuals:

• customers or prospective customers;
  
• suppliers or prospective suppliers;
  
• subcontractors, service partners, or any person applying to work with us as a contractor;
  
• employees or prospective employees; and
  
• any individual interacting with our business, except where Personal Information relates directly to the employment relationship between us and a past or present employee, where Employee Records may be exempt under the Act.

   

Generally, Westlink Commercial Cleaners will collect Personal Information directly from you during the normal course of our business, and only to the extent necessary to provide our services, communicate with you, or meet our legal obligations, and always with your consent unless otherwise permitted by law.

It is important that you carefully read and understand this Privacy Policy.

Your Consent

You consent to your Personal Information being collected, handled and used in accordance with this Privacy Policy through any one or more of the following actions:

• by providing us with your Personal Information when requesting a quote, booking a cleaning service, submitting a service enquiry, arranging a site inspection, participating in a promotional offer, entering a competition, completing a feedback form, making a complaint, or contacting us for any other purpose related to our cleaning services or business operations;
  
• by making enquiries about or submitting an application to become an employee, subcontracted cleaner, service technician, supplier, service partner, or any individual seeking to work with or provide services to Westlink Commercial Cleaners in any capacity;
  
• by visiting our website, completing an online enquiry form, interacting with our booking system, or subscribing to our electronic mailing list, newsletters, SMS notifications, promotional emails, or marketing updates;
  
• by visiting any website, online platform, or social media page operated by Westlink Commercial Cleaners, including but not limited to Facebook, Instagram, LinkedIn, YouTube, TikTok or any other Social Media Sites, or by downloading and/or using any online or mobile application owned or operated by Westlink Commercial Cleaners (Applications);
  
• by engaging in any activity on our Social Media Sites or Applications, including but not limited to entering competitions, participating in giveaways, subscribing to our updates, interacting with our posts, sharing or tagging content, commenting on our pages, following our accounts, sending messages, or participating in any online community activity related to Westlink Commercial Cleaners (Social Media Activity).

   

Your continued use of our website, digital platforms, communication channels or services constitutes your ongoing consent to the terms outlined in this Privacy Policy.

What is Personal Information?

For the purposes of this Privacy Policy, Personal Information refers to any information or opinion that can be used to personally identify you. Information is considered Personal Information if it personally identifies you, or if you are reasonably identifiable from it—regardless of whether the information is true or false, and regardless of whether it is recorded in a material or electronic form. If we collect information that identifies you or could reasonably identify you, it will be treated as Personal Information under this Policy.

An act done or practice engaged in by us as an employer that is directly related to an Employee Record is exempt from the Act. An Employee Record includes both personal and health information relating to the following matters:

• the engagement, training or disciplining of an employee;
  
• the resignation or termination of an employee;
  
• the terms and conditions of an employee’s employment;
  
• an employee’s performance, workplace behaviour or conduct;
  
• an employee’s hours of employment, salary or wages;
  
• personal and emergency contact details;
  
• an employee’s membership in professional or trade associations, or trade union membership;
  
• records relating to an employee’s annual, personal, sick, long service, maternity, paternity, and other forms of leave; and
  
• information regarding an employee’s taxation, banking, superannuation, or payroll affairs.

   

Westlink Commercial Cleaners treats all employee-related personal and health information as strictly confidential, and we apply strong security and access controls to ensure that only authorised personnel within our organisation may access such information. We will not disclose any Employee Records to a third party except where required or permitted by law, where necessary to meet our legal obligations, or where expressly allowed under this Privacy Policy, and never without your prior consent unless required under applicable legislation.

What Is Sensitive Information?

Sensitive Information is defined under the Privacy Act and includes information or opinions about an individual relating to, but not limited to:

• racial or ethnic origin;
  
• political opinions;
  
• membership of a political association;
  
• religious or philosophical beliefs;
  
• membership of a trade union or other professional or industry association;
  
• criminal record;
  
• health, medical, or disability-related information;
  
• biometric information where applicable.

   

Sensitive Information is handled with a higher level of protection due to its nature. Westlink Commercial Cleaners will only use or disclose Sensitive Information under the following circumstances:

• for the primary purpose for which it was obtained, including employment, safety management, compliance requirements, or the delivery of services;
  
• for a secondary purpose directly related to the primary purpose, where such use is reasonably expected within the context in which the Sensitive Information was provided; or
  
• with your explicit consent, except where the use or disclosure is required or authorised by law, necessary to prevent a serious threat to health or safety, or required to meet our legal obligations under workplace or safety regulations.

   

Westlink Commercial Cleaners is committed to handling all Sensitive Information responsibly, securely, and in strict accordance with privacy laws.

What Personal Information Do We Collect From You?

The type of Personal Information collected by Westlink Commercial Cleaners depends on whether you are a customer, supplier, employee, subcontractor, or someone applying to work with us. Generally, we collect your name, address, phone number, email address, and other information necessary to provide or manage our cleaning services.

When we collect Personal Information, we will, where appropriate, notify you of the purpose of collection and explain how the information will be used. We collect only what is needed to deliver our services, manage staff and contractors, comply with legal obligations, or communicate with you effectively.

Customers and Prospective Customers

From customers, we may collect your full name, contact number, email address, service address, details about the cleaning service you require, access instructions, billing information, and any communications or feedback you provide. We also keep records of your service history and interactions with our team.

Suppliers and Service Partners

From suppliers or subcontracted service providers, we may collect business names, ABN/ACN details, contact information, invoicing and payment details, insurance certificates, compliance documents, and any business information needed to work with us safely and legally.

Employees and Prospective Employees

From employees or job applicants, we collect commencement dates, employment status, work location, gender, date of birth, emergency contacts, bank details, superannuation information, qualifications, previous employment history, car registration, visa and right-to-work details, and tax-related information. We may also collect health information relevant to workplace safety, performance records, disciplinary documentation, payroll details, and leave summaries.

Subcontractors and Independent Cleaners

From subcontractors, we may collect business registration details, identification documents, background checks, insurance information, bank account details, training or qualification records, and documents required for safety compliance. We may also collect information about the services performed on our behalf.

Government Identifiers

Westlink Commercial Cleaners does not adopt government identifiers such as passport numbers, Medicare numbers, driver’s licence numbers, or tax file numbers for the purpose of identifying you. We only use or disclose such identifiers when permitted or required by law.

Photos, Media and Marketing Content

From time to time, we may capture photos or videos of our team at work for promotional, training, or internal purposes. These images may include employees, subcontractors, job sites, customers (with consent), or operational environments. Employee and contractor photos may be used internally for identification or administration.

CCTV and Security Systems

Our premises may use CCTV to ensure security, safety, and compliance. The footage may capture images or video of individuals entering or present in these locations. CCTV may be shared with law enforcement or relevant authorities when required.

Social Media and Online Information

When you interact with Westlink through social media platforms, we may access additional information such as your name, profile details, photos, videos, comments, likes, shares, tags, and other publicly available information depending on your privacy settings. Any content you share with or tag us in may also reveal Personal Information.

How Do We Collect Your Personal Information?

We collect Personal Information directly from you in a number of ways, including when:

• you make a general or specific telephone, SMS, email or online enquiry, in which case we may keep a record of the correspondence for quality assurance and service management purposes;
  
• you request a quote online or via our customer support team for one or more of our commercial cleaning services, including office cleaning, construction cleaning, industrial cleaning, or any specialised service we provide;
  
• you engage our cleaning team or authorised subcontracted cleaners online or through our office to deliver one or more of our services at your property or organisation;
  
• you engage an external contractor or service provider arranged by Westlink Commercial Cleaners (with your consent) in instances where our internal team is unavailable or where specialised services are required to fulfil your request;
  
• you participate in a competition, promotional campaign, giveaway, survey, review request, satisfaction questionnaire or market research activity conducted by Westlink Commercial Cleaners;
  
• you lodge a complaint, submit a service issue, or contact us to provide feedback relating to the quality of work, customer experience, billing, or any other matter;
  
• you subscribe to our mailing list, newsletters, SMS updates, cleaning alerts, reminders, or marketing communications;
  
• you participate in any Social Media Activity, including activities on our Facebook, Instagram, LinkedIn, TikTok, YouTube or other social media platforms used by Westlink Commercial Cleaners;
  
• you apply for a position with us as an employee, subcontractor, casual cleaner, administrative staff member, or volunteer, or otherwise enquire about employment or contract opportunities with Westlink Commercial Cleaners;
  
• you complete a booking, schedule a service, or request an on-site quote through our website, contact centre, or digital booking systems;
  
• you provide us information via application forms, onboarding documents, resumes, customer feedback forms, business cards, service contracts, agreements or any other documentation supplied to Westlink Commercial Cleaners;
  
• we analyse activity on our Social Media Sites, whether managed by us or by authorised third parties engaged to provide marketing, analytics or advertising services;
  
• we receive information from or interact with third parties, including recruitment agencies, credit reporting bodies, insurers, insurance brokers, health professionals, referees nominated by you, digital service providers, or your authorised representatives;
  
• information is collected from publicly available sources, such as online directories, company websites, social platforms, or public business listings;
  
• information is collected through our own business records, including past service history, communication logs, work orders, invoices, and internal administrative systems.

   

Through our website, we may also collect Personal Information when you:

• send information via email;
  
• complete an online enquiry form;
  
• request one of our services;
  
• subscribe to updates;
  
• communicate through our booking or contact forms.

   

When you visit our website, we may automatically record details of your visit. The following information may be logged for statistical, operational, marketing, and advertising purposes:

• your IP address;
  
• the date and time of your visit;
  
• the pages you accessed and documents downloaded;
  
• the type of browser and device used.

   

This statistical information helps us better understand visitor behaviour and improve our website performance and service offerings. Most of this data is anonymous and does not personally identify you.

Tracking technologies, including cookies, may be used on our website to recognise your browser each time you visit, track which pages you access, and improve your experience. Cookies are small files stored on your device for record-keeping and performance optimisation. Most browsers accept cookies by default; however, you may disable them. Please note that disabling cookies may affect website usability and functionality.

We may also collect precise or approximate location data from clients or users of our online platforms or applications, where they have enabled such access on their device or browser. Users may access our platforms without enabling location tracking; however, certain features may be limited or operate differently when location data is not allowed.

How Do We Store Your Personal Information?

Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, unauthorised access, modification or disclosure. Westlink Commercial Cleaners applies a combination of physical, digital, and administrative safeguards to maintain the security and confidentiality of all Personal Information. This includes storing information:

• in electronic systems and devices, such as secure cloud-based storage platforms, encrypted databases, password-protected business management systems, scheduling tools, and customer relationship management software used by Westlink Commercial Cleaners;
  
• in telephone recordings, where calls to our office or customer support lines may be recorded for quality assurance, training, verification, and service improvement purposes;
  
• in paper files, including signed contracts, service agreements, job sheets, employment forms, feedback forms, and other physical records stored securely at our premises with controlled access;
  
• through document retention services off-site, where authorised and reputable third-party providers may store, archive, or back up data on our behalf in secure facilities to ensure business continuity and compliance.

   

These storage methods may include arrangements in which Personal Information is held by third-party service providers, including cloud hosting companies, IT support firms, cybersecurity providers, software platforms, or administrative service providers engaged by Westlink Commercial Cleaners. Any external providers used for data storage or processing are required to maintain appropriate security standards and are contractually bound to protect Personal Information in accordance with applicable privacy laws and this Privacy Policy.

How Do We Use Your Personal Information?

We will use your Personal Information for purposes directly related to the operation of our business and the delivery of our cleaning services to you. These purposes generally include:

• supplying our cleaning services to you and performing our obligations arising from any service agreements, bookings or contracts entered into between you and Westlink Commercial Cleaners;
  
• identifying specific cleaning services that may be relevant to your property, business, or industry, and providing a personalised experience, tailored service recommendations, and targeted service offerings based on your needs;
  
• providing quality assurance for our services, including monitoring the performance of our staff and subcontractors, reviewing service outcomes, addressing issues, and ensuring the cleanliness standards promised by Westlink Commercial Cleaners are met;
  
• engaging professional third-party service providers to expand, support, or improve the quality, technology, and efficiency of the services we deliver, including the development of digital systems, scheduling tools, operational software, communication platforms, and IT solutions used within our business;
  
• seeking feedback regarding our business and services, including customer satisfaction surveys, quality control assessments, or follow-up communications that assist us in improving your overall service experience;
  
• responding to your enquiries, service requests, complaints or feedback, and using this information to enhance the quality of our services, communication processes, and the functionality of our websites or booking systems;
  
• monitoring the performance of our websites, digital platforms, advertising campaigns, and operational processes, including analysing website usage patterns and user interaction to improve online efficiency and accessibility;
  
• distributing marketing material, promotions and informational content, including updates about new cleaning services, changes to service offerings, safety information, seasonal cleaning promotions, service alerts, or events we believe may be of interest to you;
  
• conducting planning, service development, business improvement or research activities, including analysing cleaning trends, customer behaviour, service frequency, and market needs to enhance Westlink Commercial Cleaners’ operational capabilities;
  
• enabling communication between users of any online Applications or digital tools operated by Westlink Commercial Cleaners, including messaging or notification features required for bookings, arrival updates, or service status;
  
• performing internal administrative tasks, including maintaining and updating our customer database, processing payments, managing billing information, scheduling services, and keeping accurate business records;
  
• enforcing the terms and conditions of our engagement with you, including service terms, cancellation conditions, payment obligations, and contract compliance;
  
• ensuring both parties comply with statutory obligations, including those under cleaning industry standards, workplace safety laws, privacy regulations, and any applicable Australian legislation or regulatory requirements.

   

Use of Personal Information for Customers

In relation to Personal Information collected from customers, the above purposes apply and additionally include:

• verifying your identity;
  
• arranging and coordinating cleaning services;
  
• responding to enquiries, complaints or service issues;
  
• notifying you of service changes, updates or outcomes;
  
• contacting you about follow-up work or maintenance;
  
• informing you if you win a competition, promotional offer or giveaway run by Westlink Commercial Cleaners.

   

Use of Personal Information for Employees and Contractors

We use information collected about employees, subcontractors or prospective staff for purposes related to:

• assessing suitability for employment or contract work;
  
• managing work schedules;
  
• processing payroll and entitlements;
  
• ensuring workplace safety and compliance;
  
• conducting performance reviews;
  
• maintaining operational and training records;
  
• meeting legal and regulatory employment obligations;
  
• verifying identity, certifications, licences, or qualifications.

   

All employee and contractor information is used strictly in accordance with the law and the requirements of our role as your employer or contracting organisation.

How Is Your Personal Information Disclosed by Westlink Commercial Cleaners?

Your Personal Information may be disclosed to Westlink Commercial Cleaners’ internal departments, authorised personnel, related operational teams, and approved third-party service providers as necessary to facilitate any of the purposes outlined in this Privacy Policy. This may include disclosure in the following circumstances:

• our authorised cleaning staff, subcontractors or service partners who assist in delivering cleaning services to you at your property or business premises;
  
• with your consent, to independent contractors outside of our internal workforce when we do not have available personnel to provide the requested service(s) and an approved external provider is required to complete the work;
  
• our third-party service providers, including our IT infrastructure providers, cloud storage platforms, software developers, communication system operators, scheduling platforms, and other technology partners who support our business operations;
  
• our marketing providers, including advertising agencies, digital marketing partners, email campaign systems, SMS communication services, and remarketing platforms that assist us in promoting our cleaning services;
  
• our professional service advisors, such as legal advisors, accountants, auditors, business consultants, workplace safety advisors and insurance professionals who provide guidance and support to Westlink Commercial Cleaners.

   

Westlink Commercial Cleaners does not and will not rent, sell, trade, or otherwise disclose your Personal Information to any unrelated company or organisation without your prior consent, except where such consent is not required under applicable law.

However, you agree and consent to our use and disclosure of your Personal Information in the following ways:

• to third-party consultants or service providers who may periodically manage all or part of our databases, digital platforms, computer systems, websites, or cybersecurity frameworks;
  
• to third-party professional advisors, including lawyers, auditors, compliance consultants or workplace specialists, where their services are required for operational, legal or compliance purposes;
  
• to third-party service providers engaged to help us deliver or enhance our services, such as companies involved in processing online payments, cloud hosting, SMS and email messaging services, printing and production of marketing materials, customer satisfaction surveys, mystery shopping, or any other operational support functions, including situations where advertising or promotional content contains photos or videos of individuals;
  
• to suppliers or third-party service providers who require contact information about customers to coordinate the supply of equipment, consumables, specialised services, repairs, or support services directly relevant to the delivery of Westlink Commercial Cleaners’ work;
  
• to our legal and compliance advisors when documentation, investigation, dispute resolution, or legal advice is required in relation to any matter involving Westlink Commercial Cleaners;
  
• to prospective purchasers and their legal or financial representatives in the event of a sale, merger, transfer or restructure of all or part of Westlink Commercial Cleaners’ business, where such disclosure is necessary for due diligence or transaction assessment;
  
• to the general public, where photographs, videos or testimonials are used in advertising campaigns, marketing material, media releases, service showcases or online promotional activities (with appropriate consent where required by law);
  
• as required by law, including disclosures necessary to comply with lawful requests, regulatory obligations, workplace safety laws, court orders, subpoenas, investigations or audit processes.

   

Westlink Commercial Cleaners also uses and discloses Personal Information held about employees or subcontractors in ways that are necessary for, or incidental to, our role as an employer or contracting entity and in accordance with all applicable Australian employment and privacy laws.

Disclosure of Your Personal Information via Social Media Sites and Applications

By engaging in any Social Media Activity on our Social Media Sites and Applications, you acknowledge, agree to, and are subject to the terms, conditions, and privacy policies of those respective Social Media Sites and Applications. Any Personal Information you choose to share on these platforms may be collected, stored, used, and disclosed by the operators of those platforms in accordance with their own privacy practices, which are outside the control of Westlink Commercial Cleaners.

Generally, photos, videos, comments, reviews and any other material shared by you on Social Media Sites and Applications may be publicly visible to a wide audience. Such material may be viewed, shared, reposted, reproduced, downloaded, or distributed by other users indefinitely, and may remain accessible to anyone who visits or interacts with the platform or the specific location to which the material was shared. You may be able to delete or remove content that you personally uploaded from the original location where it was posted; however, any material that has been further shared, copied, or redistributed by others cannot be removed by you or by us, and will remain beyond our control.

Westlink Commercial Cleaners is not responsible for any Personal Information, photos, videos, or other material that you or others choose to share publicly on Social Media Sites or Applications, nor are we responsible for how that content is further used by third parties.

We reserve the right, at our sole discretion, to remove, hide, report or restrict any photos, comments, reviews, posts, or other material that we consider to be inappropriate, offensive, misleading, unlawful, defamatory, discriminatory, harmful, or otherwise inconsistent with our values or policies from our Social Media Sites or Applications.

Unsolicited Disclosure to Westlink Commercial Cleaners by Third Parties

Where reasonable and practicable to do so, Westlink Commercial Cleaners will collect your Personal Information directly from you. However, in some circumstances, we may receive Personal Information about you from third parties. In such cases, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party, unless doing so is unreasonable, impracticable, or prohibited by law. This may include information supplied by recruitment agencies, referees, service partners, publicly accessible sources, marketing partners, digital platforms, or other entities that interact with our business.

Cross Border Disclosure

Some programs, software, online tools, third-party information technology providers, applications, and Social Media Sites used by Westlink Commercial Cleaners may be based in, stored in, or managed from locations outside of Australia, including but not limited to countries such as New Zealand, Canada, India, the United States of America, or other international jurisdictions. As a result, your Personal Information may be disclosed to overseas third-party organisations when such disclosure is necessary and consistent with this Privacy Policy and our stated purposes for using your Personal Information.

Westlink Commercial Cleaners takes the security of your Personal Information very seriously and will take reasonable steps to ensure that any overseas disclosure is conducted in a secure manner and that the third-party recipients are required to safeguard your Personal Information in alignment with applicable privacy obligations.

By engaging with our services, platforms, or applications, you acknowledge that overseas disclosure of your Personal Information may occur and you consent to such disclosure where necessary for the performance of our services or business functions.

How Do We Protect Your Personal Information?

Westlink Commercial Cleaners is committed to protecting your Personal Information, and we take all reasonable steps to ensure that the information we hold about you is kept confidential and secure. Our protective measures include:

• ensuring robust physical security across our premises and storage locations, including secure filing systems, restricted access areas, and appropriate handling protocols for physical documents and records;
  
• implementing strict internal access controls, ensuring that only authorised personnel who require access to your Personal Information to perform their duties are granted such access;
  
• securely destroying or permanently de-identifying Personal Information when it is no longer required for the purpose for which it was collected, subject to our legal obligations to retain certain information for prescribed minimum periods;
  
• implementing comprehensive technological safeguards, including secure passwords, authentication protocols, data encryption, routine data back-ups, anti-virus protection, firewall systems, monitoring systems, and other cybersecurity measures designed to guard against unauthorised access, data breaches, misuse, alteration, or loss of Personal Information.

   

We will regularly review the appropriateness and effectiveness of the above measures to ensure that the Personal Information we hold remains secure and protected against evolving threats.

Please note that although Westlink Commercial Cleaners takes reasonable steps to secure your Personal Information, our website does not provide systems for fully secure transmission of information across the internet, except where otherwise indicated. When providing Personal Information through our website, via email, or through other online platforms, you acknowledge that there are inherent risks associated with the transmission of information over the internet.

Our website may contain links to external websites operated by third parties. Westlink Commercial Cleaners makes no representations or warranties regarding the privacy practices of such third-party providers. We are not responsible for Personal Information that you may provide directly to these providers via unsecured websites. We strongly encourage you to review the privacy policies of any external websites you visit.

While we take stringent measures to safeguard your data, we cannot guarantee absolute security of information transmitted electronically. Accordingly, we will not be liable for any unintentional disclosure, unforeseeable security breach, or unintended loss of Personal Information resulting from the inherent risks of internet communication. You provide Personal Information online at your own risk.

Once your Personal Information is no longer required for the purpose for which it was collected, Westlink Commercial Cleaners will take reasonable steps to permanently destroy, erase, or de-identify the information. However, certain Personal Information may be retained for minimum periods required under corporate, legal, taxation, employment, record-keeping or accounting obligations.

Accessing, Correcting and Maintaining the Quality of Your Personal Information

When handling your Personal Information, Westlink Commercial Cleaners will take all reasonable steps to ensure that the information we hold is accurate, complete, and up to date. Maintaining the quality of your Personal Information allows us to provide reliable, effective services and communicate with you appropriately.

You may request access to the Personal Information we hold about you at any time by contacting our administrative team responsible for managing privacy-related matters. Generally, we will provide you with a response within 30 days of receiving your request. However, it is important to note that access to certain information may be restricted where it is reasonable to assume that fulfilling your request may:

• compromise the privacy of another individual;
  
• pose a serious threat to the safety, life or health of any person;
  
• reveal commercially sensitive or confidential business information belonging to Westlink Commercial Cleaners;
  
• be unlawful or conflict with legal obligations;
  
• be considered frivolous, vexatious, or unreasonable; or
  
• interfere with existing or anticipated legal proceedings, investigations, insurance claims or dispute processes.

   

If we are unable to grant full access due to such restrictions, we may provide a redacted version of the information, or we may explore whether the use of an approved intermediary would enable appropriate access while still protecting restricted content.

To safeguard your Personal Information, we may require you to verify your identity before releasing the requested information. While we do not charge a fee for accessing your Personal Information, an administrative fee may apply if you request a physical or electronic copy of the information, depending on the volume and format required.

Under the Privacy Act, you also have the right to request correction of any Personal Information that you believe is inaccurate, incomplete, out of date, irrelevant or misleading. If you believe your information requires correction, please notify our administrative team. We will take all reasonable steps to amend the information accordingly. You will receive written confirmation if your Personal Information has been corrected or updated.

If access is denied or if Westlink Commercial Cleaners refuses to correct the Personal Information as requested, we will provide you with a written explanation outlining the reasons for our decision. Should you disagree with our refusal or the explanation provided, you may request a further review of the decision through our internal complaints handling process, which is described in a later section of this Privacy Policy.

How To Unsubscribe From Our Direct Marketing

We may send you direct marketing communications and information about our cleaning services, special offers, promotions, service updates, or events that we believe may be of interest to you, provided you have requested or consented to receive such communications. These communications may be delivered through various channels, including postal mail, SMS, email, or other electronic messaging services, and will always comply with applicable marketing laws such as the Spam Act 2003 (Cth). By engaging with Westlink Commercial Cleaners, you consent to receiving direct marketing communications via any of these methods. If you express a preference for a particular method of communication, we will make reasonable efforts to use that preferred method whenever practical.

Each direct marketing communication you receive from us will contain simple, clear instructions explaining how you can immediately unsubscribe or opt out of further marketing messages. You may also opt out of receiving promotional or marketing material from Westlink Commercial Cleaners at any time by contacting our administrative team and requesting removal from our mailing lists.

Dealing With Us Anonymously or Using an Alias

In most cases, Westlink Commercial Cleaners will require certain Personal Information to provide cleaning services, schedule site visits, prepare quotations, or respond to enquiries. For this reason, we generally need to know who you are in order to offer our services effectively and safely.

However, in some limited circumstances, you are entitled to interact with us anonymously or by using a pseudonym or alias—such as when making a general enquiry about the services we offer or when seeking generic information that does not require identity verification.

Please note that you may receive a more complete and accurate service response if we know your identity, as this allows us to understand your circumstances, provide tailored service advice, and follow up where needed. In many circumstances, it may be impracticable for us to provide cleaning services, schedule work, handle complaints, or perform administrative or safety-related tasks without identifying you. As such, it is unlikely that we would be able to fulfil service requests or obligations without obtaining your Personal Information.

If you choose to use a pseudonym or alias when interacting with us, you must inform us when doing so. If identification becomes necessary for us to provide a service or comply with legal or operational requirements, we will notify you whether your real name or identifying details are required to proceed.

Changes to Our Privacy Policy

This statement sets out the current Privacy Policy of Westlink Commercial Cleaners. It replaces all previously issued versions of our Privacy Policy that existed prior to the date of this document.

From time to time, we may amend or update this Privacy Policy to reflect operational changes, legal requirements, technological updates, or improvements to how we manage Personal Information. When changes occur, we will publish the updated version of the Privacy Policy on our website at www.westlinkcommercialcleaning.com.au. We encourage you to review this Privacy Policy periodically so that you remain informed about how Westlink Commercial Cleaners protects and manages your Personal Information.

Complaints

If you believe that Westlink Commercial Cleaners has not complied with its obligations under the Privacy Act, or if you have a concern or complaint about how your Personal Information has been collected, used, or disclosed, we encourage you to contact our administrative team responsible for handling privacy matters.

Complaints may be submitted to us through any of the following methods:

• in person;
  
• by phone
  
• in writing;
  
• via email;
  
• through our website contact form.

   

Upon receiving your complaint, we will issue an acknowledgement within five business days. We will make every effort to investigate and resolve your complaint as promptly as possible, generally within 30 days. However, the timeline may vary depending on the complexity of the issue and the level of investigation required.

If, upon reviewing your complaint, we determine that your concerns are justified, we will decide on the most appropriate action to take in response. We will always aim to align our response with the nature of your complaint and your desired outcome, although it may not always be possible to satisfy every request.

Possible outcomes or actions we may take include:

• taking corrective action to resolve the issue or concern you have raised;
  
• providing you with written information or explanations to help you understand the outcome and how your complaint was handled; and/or
  
• implementing changes to our internal policies, procedures, training, or practices where your complaint highlights an area requiring improvement.

   

If you remain dissatisfied with the outcome or believe the matter has not been appropriately resolved, we can escalate your complaint to our internal management or legal advisors for further review and additional action as required.

There may be situations where a complaint cannot be resolved to everyone’s satisfaction. In such cases, you may choose to escalate your concern to the Office of the Australian Information Commissioner (OAIC) by lodging a formal privacy complaint using the online form available at:

https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us

We welcome any questions, comments, or suggestions you may have regarding this Privacy Policy. If you have ideas on how we can improve our privacy practices, we encourage you to contact our administrative team.

Contacting Us

If you have any further questions or concerns about how Westlink Commercial Cleaners manages your Personal Information, including concerns about a potential breach of the Australian Privacy Principles, please contact us using any of the methods below:

Email
info@westlinkcommercialcleaning.com.au

Phone
+61 416 053 815

Post
Attention: Westlink Commercial Cleaners – Privacy Team
5/501 South Dowling Street
Surry Hills NSW 2010
Australia

This policy was last updated on 18 November 2025.